Frequently Asked Questions

• Vellive is a wellness brand dedicated to helping people move, rest and feel better through thoughtfully designed comfort and pain relief products.
  
  

• Vellive is based in the United States and proudly serves customers across the country.
  
  

• Yes. Our products are designed for daily comfort at home, at work and while traveling.

• No. All Vellive products are available without a prescription.

• Most orders are processed within 1–2 business days. Delivery times vary depending on your location.

• Yes. We offer free shipping on qualifying orders. The minimum purchase amount is shown at checkout.

• Once your order ships, you'll receive a confirmation email with a tracking number.

• If your order has not yet been processed, please contact our support team as soon as possible.

• We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us and we'll help with the return process.

• Yes. All products are backed by our manufacturer's warranty against defects in materials or workmanship.

• Simply contact our customer support team with your order number and we'll guide you through the process.

• Each product page includes detailed descriptions to help you choose the best solution for your needs.

• Absolutely. Many customers combine different Vellive products for enhanced comfort and support.

• Many of our braces, supports and cushions are designed with adjustable features to provide a comfortable fit.

• Cleaning instructions vary by product. Please refer to the care instructions included with your purchase.

• Vellive+ Membership gives you exclusive savings, early access to new products, VIP rewards and priority customer support.

• Yes. You can manage or cancel your membership at any time from your account.

Members enjoy:

• Exclusive pricing
• Early access to launches
• VIP rewards
• Priority support
• Special promotions throughout the year

• You can choose either a monthly or annual plan. Both provide the same benefits, while the annual plan offers additional savings.

• Immediately after your membership purchase is confirmed.

• We accept all major credit and debit cards, as well as other payment methods available at checkout.

• Absolutely. Every transaction is encrypted and processed using industry-standard security measures.

• You can reach us through our Contact page or by emailing our support team.

• Our support team responds Monday through Friday during normal business hours.