Frequently Asked Questions

• Vellive is a wellness brand dedicated to helping people move, rest and feel better through thoughtfully designed comfort and pain relief products.
  
  

• Vellive is based in the United States and proudly serves customers across the country.
  
  

• Yes. Our products are designed for daily comfort at home, at work and while traveling.

• No. All Vellive products are available without a prescription.

• Orders are processed within 1 business day (excluding weekends and holidays). Standard shipping takes 3 to 9 business days and international shipping 10 to 20 business days, depending on location.

• Yes. Orders of $50 or more ship free with standard shipping.

• Once your order ships, you'll receive a confirmation email with a tracking number.

• If your order has not yet been processed, please contact our support team as soon as possible.

• Digital guides are delivered by email from contact@vellive.com, to the address used at checkout, right after your payment is confirmed. Nothing is shipped. If it does not arrive, check your spam folder or write to contact@vellive.com.

• All sales are final, so please review the product details before you buy. If you receive a completely different item, or your order has not arrived within 30 days of purchase, we will send a free replacement. See our Refund & Return Policy for details.

• If your product arrives with a manufacturing defect, please contact our support team right away so we can provide the best possible solution.

• Email contact@vellive.com with your order number. For a wrong item, include three photos of the item you received, taken from different angles. You do not need to send the wrong item back.

• Each product page includes detailed descriptions to help you choose the best solution for your needs.

• Absolutely. Many customers combine different Vellive products for enhanced comfort and support.

• Many of our braces, supports and cushions are designed with adjustable features to provide a comfortable fit.

• Cleaning instructions vary by product. Please refer to the care instructions included with your purchase.

• VIP Membership gives you member pricing on selected products, early access to new releases, member promotions and priority customer support.

• Yes. You can cancel anytime by emailing contact@vellive.com or through our Cancel Membership page. Cancellations are honored when made at least 3 business days before the next billing.

Members enjoy:

• Exclusive pricing
• Early access to launches
• VIP rewards
• Priority support
• Special promotions throughout the year

• VIP Membership starts with a 7-day free trial. If you don't cancel, $39.90 is charged 7 days after your purchase and every month after that until you cancel.

• Immediately after your membership purchase is confirmed.

• We accept all major credit and debit cards, as well as other payment methods available at checkout.

• Absolutely. Every transaction is encrypted and processed using industry-standard security measures.

• Email us at contact@vellive.com, call +1 (469) 612-9086 or use our Contact page.

• Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET).